Terms of Use

These Terms of Use (“Terms”) govern access to and use of the Camlocus website, online platform, cloud services, applications, portals, APIs, documentation, support resources and other online services made available by Camlocus (collectively, the “Services”).

These Terms are entered into between Camlocus, UAB, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania (“Camlocus”, “we”, “us” or “our”), and the person or legal entity accessing or using the Services (“you” or “your”).

By creating an account, accessing or using the Services, you agree to these Terms. If you do not agree, you must not access or use the Services.

If you use the Services on behalf of a company or another legal entity, you confirm that you have authority to bind that entity to these Terms.

1. Related Agreements

These Terms apply together with, where applicable:

  • The Camlocus Software License Agreement;
  • The Camlocus Business Terms and Conditions;
  • The Camlocus Privacy Policy;
  • The applicable pricing plan, quotation, invoice or order;
  • Any separately signed agreement between you and Camlocus.

The Software License Agreement governs licensing and use of Camlocus software, including Self-Hosted installations, source code access and white-label licensing rights.

The Business Terms and Conditions govern commercial transactions, subscriptions, payments, services and other business arrangements.

If there is a conflict between applicable documents, the following order of precedence applies:

  1. A separately signed agreement;
  2. An accepted order, quotation or invoice;
  3. The Software License Agreement or Business Terms and Conditions, depending on the subject;
  4. These Terms of Use;
  5. Published pricing descriptions and general website content.

2. Eligibility and Authority

You must be at least 18 years old or have reached the legal age required to enter into a binding agreement in your jurisdiction.

You may use the Services only if:

  • You have legal capacity to enter into these Terms;
  • You are not prohibited from using the Services under applicable law;
  • The information you provide is accurate and current;
  • You use the Services for lawful purposes.

If your account is created or managed by an employer, reseller, service provider or other organization, that organization may control your access to the Services and may have additional rights and obligations relating to your account.

3. Description of the Services

Camlocus provides a video-surveillance management platform that may include:

  • Remote access to live camera streams;
  • Cloud video and alert storage;
  • Playback and event review;
  • Organization of alerts, recordings and related metadata;
  • Camera, location, customer and user management;
  • Multi-site and multi-customer management;
  • White-label functionality;
  • APIs and integrations;
  • Compatibility with cameras, local video-management software and edge-processing systems;
  • Other features described in the applicable plan or order.

Video processing, motion detection, object recognition and other AI analysis may be performed by cameras, local video-management software, edge devices or third-party systems.

Camlocus may receive and organize completed video streams, alert clips, images, detection results and related metadata generated by those external systems.

Available features depend on the selected plan, deployment model, connected systems and configuration.

Camlocus is not an alarm-monitoring company, emergency-response provider, law-enforcement service or guaranteed crime-prevention service.

4. User Accounts

Certain Services require an account.

When creating or using an account, you must:

  • Provide accurate, complete and current information;
  • Keep your login credentials confidential;
  • Use appropriate passwords and available security features;
  • Prevent unauthorized access to your account;
  • Notify Camlocus promptly if you suspect unauthorized access or misuse;
  • Keep your contact and billing information current.

You are responsible for activities performed through your account unless they result directly from a security failure under Camlocus’s control.

You must not share personal user credentials between multiple individuals unless the applicable plan expressly permits shared accounts.

Camlocus may require identity, business or account verification where reasonably necessary for security, fraud prevention or legal compliance.

5. Account Administrators and Authorized Users

An account administrator may create, invite, remove and manage Authorized Users.

The account administrator is responsible for:

  • Assigning appropriate user permissions;
  • Removing access when it is no longer required;
  • Ensuring Authorized Users comply with these Terms;
  • Managing access to cameras, recordings, alerts and customer accounts;
  • Ensuring that users only access data they are legally permitted to access.

Actions performed by an Authorized User are treated as actions performed under the relevant customer account.

Camlocus is not responsible for permission settings selected by the customer or account administrator.

6. White-Label Partners and End Customers

Some Camlocus customers may operate the platform under their own brand, logo or domain and provide video-surveillance services to their own End Customers.

If you access Camlocus through a white-label provider, reseller, integrator or other Camlocus customer:

  • That provider may be your direct commercial service provider;
  • That provider may set additional prices, policies and service conditions;
  • That provider may create and administer your account;
  • That provider may access and manage data available within your account;
  • Questions concerning billing, camera installation or locally provided services may need to be directed to that provider.

Camlocus may provide the underlying technology without being a party to the separate commercial relationship between the white-label provider and its End Customer.

Nothing in these Terms grants any person the right to resell, distribute or license the Camlocus software itself except as expressly permitted by the Software License Agreement or a separate written agreement.

7. Lawful Surveillance and Customer Responsibilities

You are solely responsible for ensuring that your use of cameras and surveillance technology is lawful.

Depending on applicable law, your responsibilities may include:

  • Establishing a valid legal basis for surveillance;
  • Displaying required signs and notices;
  • Informing employees, visitors, customers or other affected persons;
  • Obtaining required permissions or consent;
  • Restricting surveillance in private or sensitive areas;
  • Defining lawful data-retention periods;
  • Responding to privacy and data-subject requests;
  • Restricting access to authorized persons;
  • Complying with employment, privacy, data-protection and surveillance laws;
  • Ensuring lawful use of audio recording, facial recognition, number-plate recognition and other analytical functions.

Camlocus does not determine whether your specific camera placement, recording, monitoring or processing activity is lawful.

You must obtain professional legal advice where required.

8. Acceptable Use

You may use the Services only for lawful video-surveillance, monitoring, security, operational or related business purposes.

You must ensure that you have the necessary rights and authority to connect every camera, stream, device, account and data source used with the Services.

You must not use the Services to:

  • Violate applicable laws or third-party rights;
  • Conduct unlawful or covert surveillance;
  • Harass, stalk, threaten or unlawfully monitor another person;
  • Store or distribute illegal content;
  • Infringe privacy, intellectual-property or confidentiality rights;
  • Facilitate fraud, abuse or other unlawful activity;
  • Interfere with another customer’s use of the Services.

9. Prohibited Technical Activities

You must not:

  • Attempt to gain unauthorized access to the Services, accounts, servers or data;
  • Circumvent account, licensing, security or usage restrictions;
  • Probe, scan or test systems without written authorization;
  • Introduce malware, ransomware, harmful scripts or malicious code;
  • Overload, disrupt or degrade the Services;
  • Use automated tools in a manner that creates unreasonable infrastructure load;
  • Scrape or systematically extract data except through authorized APIs;
  • Interfere with logging, monitoring or security mechanisms;
  • Impersonate another person or organization;
  • Use another person’s credentials without authorization;
  • Reverse engineer, decompile or disassemble the Services except where mandatory law expressly permits it;
  • Use the Services or non-public documentation to develop a substantially competing software product;
  • Access or use the Services for benchmarking intended for publication without prior written permission.

Camlocus may apply reasonable technical limits, including API limits, storage limits, bandwidth limits and request-rate limits.

10. Cameras, Local Software and Third-Party Services

The Services may depend on cameras, operating systems, local servers, networks, internet connections, video-management systems, AI software, hosting infrastructure and other third-party products.

You are responsible for:

  • Obtaining required third-party hardware and licenses;
  • Configuring cameras and local software correctly;
  • Maintaining reliable network and internet connections;
  • Keeping third-party software and operating systems secure;
  • Ensuring that streams, alert clips and metadata are transmitted correctly;
  • Monitoring whether expected recordings and alerts are being received.

Camlocus does not control third-party products and does not guarantee that every camera, software version, firmware version or integration will remain compatible indefinitely.

Third-party products are subject to their own terms, fees, licensing conditions and support policies.

11. Customer Content and Data Ownership

“Customer Content” means video streams, recordings, images, audio, alerts, metadata, camera names, account information and other data submitted to or processed through the Services by you or your Authorized Users.

As between you and Camlocus, you retain ownership of your Customer Content.

You grant Camlocus a limited right to host, transmit, store, copy, process and display Customer Content only as reasonably necessary to:

  • Provide and operate the Services;
  • Perform requested support and maintenance;
  • Protect the security and integrity of the Services;
  • Comply with applicable law and valid legal requests;
  • Enforce applicable agreements.

You confirm that you have all rights and lawful authority required to submit and process Customer Content through the Services.

You remain responsible for the legality, accuracy, quality and content of Customer Content.

Camlocus does not sell Customer Content.

12. Access to Customer Content

Camlocus personnel may access Customer Content only where reasonably necessary for:

  • Support requested by you;
  • Troubleshooting and maintenance;
  • Security investigation;
  • Service recovery;
  • Compliance with law;
  • Protection of Camlocus, its customers or third parties.

Access will be limited to authorized persons and handled according to applicable confidentiality and data-protection obligations.

Where possible, you should avoid providing unnecessary personal data when submitting support requests.

13. AI, Detection and Alert Limitations

Motion detection, object classification, number-plate recognition, facial recognition and other automated analytical results may be generated by third-party cameras, local systems, AI models or integrated services.

Automated results may contain:

  • False positives;
  • False negatives;
  • Incorrect classifications;
  • Missing events;
  • Delayed alerts;
  • Incomplete or inaccurate metadata.

Camlocus does not guarantee that every movement, person, vehicle, object, number plate or security event will be detected or classified correctly.

You must not rely on an automated alert or AI result as the sole basis for decisions affecting personal safety, legal rights, employment, emergency response or other high-risk matters.

Important events should be independently reviewed and verified.

14. Cloud Storage and Data Retention

For Camlocus-hosted Services, available storage and retention periods depend on the selected plan or order.

Customer Content may be deleted:

  • When the applicable retention period expires;
  • When storage limits are exceeded;
  • After cancellation or termination of the relevant Service;
  • At your authorized request;
  • Where required by law;
  • Where content creates a serious legal or security risk.

You are responsible for downloading or exporting any footage that must be preserved beyond the applicable retention period.

Unless expressly agreed otherwise, Camlocus is not required to retain expired footage or maintain permanent archival copies.

Deleted data may remain temporarily in backups until those backups are overwritten according to normal backup cycles.

For Self-Hosted installations, data storage, retention, deletion and backup are normally controlled by the Self-Hosted customer.

15. Fees, Subscriptions and Billing

Some Services are free, while others require recurring or one-time payment.

Fees, billing periods, renewal conditions, cancellation rules and included services are determined by the applicable pricing plan, order, quotation, invoice and Business Terms and Conditions.

Unless otherwise stated:

  • Recurring subscriptions are billed in advance;
  • Subscriptions may renew automatically until cancelled;
  • You must provide valid payment information;
  • You are responsible for applicable taxes;
  • Non-payment may result in suspension or termination of paid Services;
  • Cancellation stops future renewals but does not automatically create a right to a refund;
  • Fees already paid are non-refundable except where required by law or expressly agreed in writing.

One-time Self-Hosted licenses are governed by the Software License Agreement and the applicable order.

16. Trials, Demonstrations and Beta Features

Camlocus may provide free trials, demonstrations, preview features, experimental functionality or beta services.

Such features may:

  • Be changed or discontinued at any time;
  • Have reduced support or availability;
  • Contain errors or incomplete functionality;
  • Be subject to additional limits;
  • Not be suitable for production use.

Unless expressly stated otherwise, trial and beta features are provided without service-level commitments.

17. Service Availability and Maintenance

Camlocus aims to provide reliable Services but does not guarantee uninterrupted availability unless a separate written service-level agreement applies.

The Services may be temporarily unavailable because of:

  • Planned maintenance;
  • Emergency maintenance;
  • Software updates;
  • Security incidents;
  • Internet or hosting-provider failures;
  • Third-party outages;
  • Infrastructure failures;
  • Events outside Camlocus’s reasonable control.

Where reasonably possible, Camlocus may provide notice of significant planned maintenance.

You are responsible for maintaining appropriate operational procedures and alternative security measures for periods when the Services are unavailable.

18. Support

Support is provided according to the applicable plan, order or support agreement.

Unless expressly agreed otherwise:

  • Support is provided through designated electronic support channels;
  • Telephone support is not included;
  • On-site support is not included;
  • Immediate or continuous response is not guaranteed;
  • Custom configuration and development are not included in standard support;
  • Support for third-party products may be limited.

Support requests must include sufficient information to reproduce and investigate the issue.

19. Intellectual Property

The Services, software, website, source code, architecture, interfaces, designs, documentation, trademarks, logos and other Camlocus materials are owned by Camlocus or its licensors.

Except for the rights expressly granted under the applicable agreement, no ownership rights are transferred to you.

You may not use Camlocus trademarks, names or branding in a way that suggests endorsement, partnership or ownership without permission.

Authorized white-label use does not transfer ownership of the underlying Camlocus software or intellectual property.

You retain ownership of your own branding and original materials.

20. Feedback

You may provide ideas, suggestions, feature requests or other feedback concerning the Services.

Camlocus may use such feedback to develop, improve and commercialize its products without payment or restriction, provided that Camlocus does not publicly disclose your confidential information.

Providing feedback does not grant you ownership of features developed by Camlocus.

21. Privacy and Data Protection

Camlocus processes personal data according to the Privacy Policy and applicable data-protection law.

Depending on the service and processing activity:

  • You or your organization may act as the data controller;
  • Camlocus may act as a data processor;
  • A white-label provider may act as the data controller or service provider for its End Customers.

Where legally required, Camlocus and the relevant customer may enter into a separate Data Processing Agreement.

You are responsible for configuring the Services and using Customer Content in compliance with applicable privacy and data-protection requirements.

22. Suspension

Camlocus may suspend access to all or part of the Services where reasonably necessary because of:

  • Non-payment;
  • A violation of these Terms;
  • Suspected fraud or unauthorized access;
  • Illegal activity;
  • A serious security risk;
  • Excessive or harmful use of infrastructure;
  • A valid legal requirement;
  • Conduct that threatens Camlocus, another customer or a third party.

Where reasonably possible, Camlocus will provide notice and an opportunity to correct the issue before suspension.

Immediate suspension may occur where delay would create a serious legal, operational or security risk.

23. Termination and Account Closure

You may stop using the Services or request account closure.

Termination of a subscription does not automatically terminate a valid perpetual Self-Hosted license, which remains governed by the Software License Agreement.

Camlocus may terminate an account or Service if:

  • You materially breach these Terms;
  • You fail to pay applicable fees;
  • You use the Services unlawfully;
  • You repeatedly create security or operational risks;
  • You misuse Camlocus intellectual property;
  • Camlocus is legally required to terminate access.

Following termination:

  • Your right to use the terminated Services ends;
  • Outstanding payment obligations remain due;
  • Customer Content may be deleted according to the applicable retention rules;
  • Provisions intended to survive termination remain effective.

You should export required Customer Content before terminating paid Services.

24. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided “as is” and “as available”.

Camlocus does not warrant that:

  • The Services will be uninterrupted, error-free or completely secure;
  • Every camera or third-party system will remain compatible;
  • Every recording or alert will be received or retained successfully;
  • AI or motion-detection results will always be accurate;
  • The Services will prevent theft, damage, injury or unlawful activity;
  • The Services will satisfy every legal, regulatory or operational requirement;
  • Every defect will be corrected.

You are responsible for evaluating whether the Services are suitable for your intended use.

Nothing in these Terms excludes warranties or statutory rights that cannot legally be excluded.

25. Limitation of Liability

To the fullest extent permitted by law, Camlocus shall not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profit, revenue, business opportunity, goodwill or anticipated savings.

Camlocus shall not be liable for losses caused by:

  • Incorrect customer configuration;
  • Camera, network, server or third-party software failure;
  • Loss of internet connectivity;
  • Failure to maintain backups;
  • Expired retention periods;
  • Unauthorized access caused by compromised customer credentials or infrastructure;
  • Unlawful surveillance or processing by a customer;
  • AI or automated-detection errors;
  • Customer modifications to Self-Hosted Software;
  • Events outside Camlocus’s reasonable control.

Camlocus’s total aggregate liability arising from the Services shall not exceed:

  • For paid recurring Services, the amount paid for the affected Service during the 12 months preceding the event giving rise to the claim;
  • For a one-time license, the amount paid for the affected license;
  • For free Services, EUR 100.

Nothing in these Terms limits liability where limitation is prohibited by law, including liability for fraud, wilful misconduct or other liability that cannot legally be limited.

26. Indemnification by Business Users

If you use the Services for business purposes, you agree to indemnify and hold harmless Camlocus, its officers, employees and contractors from third-party claims, penalties, damages, liabilities and reasonable legal costs arising from:

  • Your unlawful surveillance activity;
  • Customer Content controlled by you;
  • Your violation of privacy, data-protection or third-party rights;
  • Your breach of these Terms;
  • Your unauthorized use or distribution of the Services;
  • The conduct of your Authorized Users, employees, contractors or End Customers.

This obligation applies only to the extent that the claim was caused by you or persons under your responsibility.

27. Force Majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including:

  • Natural disasters;
  • War or civil unrest;
  • Government action;
  • Power or telecommunications failures;
  • Internet outages;
  • Hosting-provider failures;
  • Cyberattacks;
  • Labour disputes;
  • Major failures of third-party infrastructure.

The affected party must take reasonable steps to reduce the impact of the event.

28. Changes to the Services

Camlocus may modify, improve, replace or discontinue features of the Services.

Where a material change significantly affects a paid recurring Service, Camlocus will use reasonable efforts to provide advance notice.

Feature changes do not retroactively remove perpetual usage rights granted under a fully paid Self-Hosted license. Self-Hosted rights remain governed by the Software License Agreement and applicable order.

29. Changes to These Terms

Camlocus may update these Terms to reflect changes in law, security requirements, functionality or business operations.

Updated Terms will be posted with a revised effective date.

Material changes affecting recurring paid Services may take effect from the next renewal or billing period after reasonable notice.

Changes will not retroactively remove rights already granted under a fully paid perpetual Self-Hosted license, except where required by law or necessary to address illegal use, intellectual-property infringement or a serious security risk.

Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.

30. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law principles.

The parties shall first attempt to resolve disputes through good-faith negotiations.

Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Lithuania.

If you qualify as a consumer, any mandatory consumer-protection rights and jurisdiction rules applicable to you remain unaffected.

31. Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Camlocus.

Camlocus may assign these Terms as part of a merger, reorganization, sale of business or transfer of the relevant product or assets.

32. General Provisions

These Terms and the other applicable agreements constitute the entire agreement concerning your use of the Services.

Failure by either party to enforce a provision does not waive the right to enforce it later.

If any provision is found invalid or unenforceable, the remaining provisions remain effective.

The invalid provision shall be interpreted or replaced as closely as legally possible to its original purpose.

Section headings are for convenience and do not affect interpretation.

Electronic acceptance and electronic transactions have the same effect as written acceptance where permitted by law.

33. Contact Information

Questions, support requests and notices concerning these Terms may be sent to:

Camlocus, UAB
V. Nagevičiaus g. 3
LT-08237 Vilnius
Lithuania

Support: support@camlocus.com
Legal notices: support@camlocus.com
Website: camlocus.com