Software License Agreement

This Software License Agreement (“Agreement”) governs access to and use of the Camlocus platform, applications, source code where expressly provided, and related software components (collectively, the “Software”).

This Agreement is entered into between Camlocus, UAB, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania (“Camlocus”, “we”, “us” or “our”), and the individual or legal entity purchasing, accessing or using the Software (“Licensee”, “you” or “your”).

By purchasing, installing, accessing or using the Software, you agree to be bound by this Agreement. If you accept this Agreement on behalf of a company or another legal entity, you confirm that you have authority to bind that entity.

This Agreement applies together with the applicable order, invoice, pricing plan, service description and any separately agreed written terms.

1. Definitions

For the purposes of this Agreement:

“Camlocus Cloud Services” means Software hosted and operated on infrastructure managed by Camlocus or its hosting providers.

“Self-Hosted Software” means Software installed on infrastructure managed by the Licensee.

“Production Installation” means a live installation used to provide operational services to the Licensee or its End Customers.

“Server” means one physical server or one virtual server instance on which the Self-Hosted Software is installed and operated.

“End Customer” means a customer, user or organization receiving video-surveillance services from the Licensee through the licensed Camlocus installation.

“Order” means an accepted order form, invoice, quotation, pricing plan or other written commercial agreement identifying the purchased Software, services and applicable fees.

2. Grant of License

Subject to payment of all applicable fees and continued compliance with this Agreement, Camlocus grants the Licensee a limited, non-exclusive and non-transferable license to access and use the Software in accordance with the purchased Order.

The scope of the license depends on the selected Camlocus plan and deployment model.

No ownership rights in the Software are transferred to the Licensee.

All rights not expressly granted under this Agreement are reserved by Camlocus.

3. Self-Hosted License

Unless the applicable Order expressly states otherwise, one Self-Hosted license permits:

  • One Production Installation;
  • On one Server;
  • Operated by one Licensee;
  • Under one primary brand and domain;
  • With multiple End Customer accounts inside that licensed installation.

The Licensee may use its licensed Self-Hosted installation to provide commercial video-surveillance services to its End Customers.

The Licensee may create and manage End Customer accounts, users, cameras, sites, storage limits and other available settings within the licensed installation.

The Licensee may display its own permitted branding, including its business name, logo and domain, where supported by the Software.

For clarity, providing video-surveillance services to End Customers through the Licensee’s own licensed installation is permitted and is not considered resale of the Camlocus Software.

An additional license is required for:

  • Any additional Production Installation;
  • Any additional active Server;
  • A separate deployment operated by another legal entity;
  • A separate platform operated under an additional brand or domain;
  • A high-availability, load-balanced, failover or multi-server deployment, unless expressly included in the Order.

The Licensee may retain one inactive backup copy solely for disaster-recovery purposes. The backup copy may not be operated simultaneously with the licensed Production Installation.

4. Camlocus Cloud Services

Access to Camlocus Cloud Services is provided according to the selected subscription or hosted service plan.

The available features, camera limits, storage limits, data-retention periods, user limits, branding options and other service limits are determined by the applicable Order or pricing plan.

Camlocus may use third-party hosting, infrastructure, storage and communications providers to deliver Camlocus Cloud Services.

Cloud subscriptions remain active only while all applicable recurring fees are paid.

5. Permitted Use

Subject to the purchased plan, the Licensee may:

  • Connect compatible cameras, local video systems and other supported data sources to Camlocus;
  • Monitor live video and review authorized video recordings;
  • Receive, store, organize and review video alerts and related metadata;
  • Create and manage authorized customer and user accounts;
  • Use supported white-label functionality;
  • Provide video-surveillance services to End Customers through the licensed installation;
  • Configure available cameras, users, storage, alerts, branding and access permissions;
  • Use available APIs and integrations for lawful business purposes;
  • Create reasonable backup copies where permitted under this Agreement.

The Licensee is responsible for ensuring that End Customers and users comply with this Agreement.

6. Restrictions on Use

Except where expressly permitted by this Agreement or mandatory law, the Licensee may not:

  • Sell, resell, sublicense, distribute, transfer, rent, lease or provide a standalone copy of the Camlocus Software to a third party;
  • Sell or transfer the Camlocus license itself;
  • Give an End Customer administrative possession or control of the underlying Camlocus Software as a separately licensed product;
  • Operate more installations, Servers, brands or deployments than permitted by the applicable Order;
  • Copy, reproduce or distribute the Software except for permitted backup purposes;
  • Reverse engineer, decompile or disassemble the Software;
  • Remove or conceal Camlocus copyright, ownership or licensing notices from the underlying Software or source code;
  • Circumvent technical, licensing, security, usage or access restrictions;
  • Use the Software to create or operate a competing software platform derived substantially from Camlocus;
  • Use the Software unlawfully or in violation of privacy, surveillance, intellectual-property or data-protection laws;
  • Introduce malware, harmful code or unauthorized modifications;
  • Attempt to gain unauthorized access to Camlocus systems or another customer’s data;
  • Interfere with the performance, availability or security of the Software.

Nothing in this section prohibits the Licensee from charging End Customers for video-surveillance services delivered through the Licensee’s own properly licensed Camlocus installation.

7. Source Code Access

Source code access is included only where expressly stated in the applicable Order.

Where source code access is provided, the Licensee may review and modify the source code solely for the internal operation and customization of its licensed Self-Hosted installation.

Source code access does not grant the Licensee ownership of the Software or permission to:

  • Publish or disclose the source code;
  • Distribute the source code to third parties;
  • Reuse the source code in a separate product;
  • Create and sell competing or derivative software products;
  • Operate additional unlicensed installations;
  • Remove Camlocus ownership and copyright notices.

The Licensee may allow its employees and contractors to access the source code only where access is necessary for the licensed installation and those persons are subject to confidentiality obligations at least as protective as this Agreement.

The Licensee remains fully responsible for the actions of its employees and contractors.

Camlocus is not required to support, maintain or correct Software modified by the Licensee or a third party unless separately agreed in writing.

8. Ownership and Intellectual Property

The Software, source code, architecture, databases, interfaces, designs, documentation, trademarks and other related intellectual property are owned by Camlocus or its licensors.

This Agreement grants a right to use the Software. It does not transfer ownership of the Software or any related intellectual property.

The Licensee retains ownership of:

  • Its own trademarks and branding;
  • Its own business data;
  • Video footage and metadata lawfully uploaded or generated by the Licensee or its End Customers;
  • Original materials created independently of the Camlocus Software.

Feedback, suggestions and feature requests provided to Camlocus may be used by Camlocus to develop and improve its products without restriction or payment, provided that Camlocus does not disclose the Licensee’s confidential information.

9. Third-Party Software and Services

Camlocus may connect to or operate with third-party cameras, video-management systems, AI tools, hosting providers, operating systems, libraries and other third-party products.

Examples may include Blue Iris, FFmpeg, camera firmware, cloud infrastructure and other local video software.

Third-party products are governed by their own licenses, fees, support policies and terms.

Unless expressly stated in the applicable Order:

  • Third-party licenses are not included;
  • Camlocus does not control third-party pricing or product changes;
  • Camlocus is not responsible for third-party outages, defects or discontinued functionality;
  • Compatibility with a particular third-party product is not guaranteed indefinitely.

The Licensee is responsible for obtaining and maintaining all required third-party licenses.

10. Fees, Subscriptions and One-Time Licenses

The Licensee must pay all fees stated in the applicable Order.

Camlocus Cloud Services and managed hosting may require recurring subscription payments.

A Self-Hosted license may be purchased for a one-time fee.

Unless expressly stated otherwise in the applicable Order, a one-time Self-Hosted license grants a perpetual right to use the purchased Software version within the licensed Production Installation, subject to continued compliance with this Agreement.

A one-time license does not automatically include:

  • Future updates or upgrades;
  • Technical support;
  • Installation or configuration services;
  • Managed hosting;
  • Server administration;
  • Security maintenance;
  • Custom development;
  • Third-party licenses;
  • Additional installations or Servers.

These products and services may be purchased separately.

Expiry or cancellation of an updates, maintenance or support service does not terminate the Licensee’s right to continue using the properly licensed Software version already obtained.

Pricing changes do not retroactively change fees already paid for an existing one-time license. Changes to recurring prices may apply to future billing or renewal periods after reasonable notice.

11. Updates, Upgrades and Support

Camlocus may release updates, fixes, improvements and new Software versions.

Camlocus Cloud Services may be updated automatically.

Updates and upgrades for Self-Hosted Software are provided only where:

  • Included in the applicable Order;
  • Covered by an active updates or maintenance plan;
  • Purchased separately;
  • Provided by Camlocus at its discretion.

The Licensee may continue using its licensed Self-Hosted Software version after an updates or maintenance period expires.

Camlocus does not guarantee ongoing compatibility, security fixes or support for outdated Self-Hosted versions.

Technical support is provided only according to the purchased support plan or other written agreement.

Unless expressly agreed otherwise, support is provided through Camlocus’s designated electronic support channels. Telephone, on-site or real-time support is not included.

12. Licensee Responsibilities

The Licensee is responsible for:

  • Proper configuration and lawful operation of its cameras and surveillance systems;
  • Obtaining all required notices, permissions and legal bases for video surveillance;
  • Complying with applicable privacy, data-protection, employment and surveillance laws;
  • Managing user accounts, passwords and permissions;
  • Preventing unauthorized access;
  • Maintaining appropriate backups;
  • Protecting its own infrastructure and devices;
  • Keeping operating systems and third-party components secure;
  • Verifying that recordings and alerts are being received and retained as intended;
  • Responding to requests from its End Customers and data subjects;
  • The conduct of its End Customers, users, employees and contractors.

For Self-Hosted Software, the Licensee is solely responsible for hosting infrastructure, server availability, backups, firewall configuration, operating-system maintenance, database maintenance and general server security unless Camlocus has expressly agreed to provide those services.

Camlocus does not act as a security-monitoring company, emergency-response service or law-enforcement service.

The Licensee must not rely on Camlocus as the sole method of protecting life, health, safety or critical property.

13. Video Data, Privacy and Data Protection

The Licensee retains responsibility for determining what video footage, images, audio, metadata and personal data are collected and processed through its use of the Software.

The Licensee is normally responsible for determining the purposes and means of surveillance conducted through its cameras and customer accounts.

Where Camlocus processes personal data on behalf of the Licensee through Camlocus-hosted services, the parties shall comply with applicable data-protection law and, where required, enter into an appropriate data-processing agreement.

The Licensee must ensure that:

  • Surveillance is conducted lawfully;
  • Required notices and signs are displayed;
  • Access to footage is appropriately restricted;
  • Footage is retained only for an appropriate period;
  • Requests from data subjects are handled as required by law;
  • End Customers are informed about their responsibilities.

Use of Camlocus-hosted services is also subject to the Camlocus Privacy Policy.

For Self-Hosted Software, Camlocus does not control where the Licensee stores video data unless Camlocus separately provides hosting or other data-processing services.

14. Confidentiality

Each party may receive confidential business, technical or commercial information from the other party.

The receiving party must:

  • Use confidential information only for purposes connected with this Agreement;
  • Protect it using reasonable security measures;
  • Disclose it only to persons who need access and are subject to confidentiality obligations;
  • Not disclose it to third parties without authorization.

Confidential information does not include information that:

  • Is publicly available without breach of this Agreement;
  • Was already lawfully known to the receiving party;
  • Is independently developed without using the other party’s confidential information;
  • Is lawfully received from another source;
  • Must be disclosed by law or a competent authority.

Source code and non-public technical documentation supplied by Camlocus are Camlocus confidential information.

15. Suspension and Termination

Camlocus may suspend Cloud Services for:

  • Non-payment;
  • A material security risk;
  • Illegal use;
  • Abuse of the Software;
  • A material violation of this Agreement;
  • Conduct that threatens Camlocus, other customers or third parties.

Where reasonably possible, Camlocus will provide notice and an opportunity to correct the issue before suspension.

A Self-Hosted perpetual license may be terminated if the Licensee materially breaches this Agreement and fails to correct the breach within 30 days after receiving written notice.

Camlocus may terminate immediately where the breach involves:

  • Unauthorized distribution or resale of the Software;
  • Misuse or disclosure of source code;
  • Intellectual-property infringement;
  • Deliberate circumvention of licensing restrictions;
  • Serious unlawful activity;
  • A material and immediate security threat.

Upon termination of the applicable license, the Licensee must stop using the terminated Software and delete all unauthorized copies.

Termination of an updates, hosting, maintenance or support service does not terminate a valid perpetual Self-Hosted license unless the underlying license itself has been terminated for breach.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Software and services are provided “as is” and “as available”.

Camlocus does not warrant that:

  • The Software will operate without interruption or errors;
  • Every camera or third-party product will remain compatible;
  • Every alert, motion event or AI detection will be accurate;
  • Recordings will never be delayed, corrupted or lost;
  • The Software will meet every specific business or regulatory requirement;
  • Unauthorized access or cyber incidents can never occur.

AI detections, object classifications, license-plate recognition and other automated results may contain false positives, false negatives or inaccurate information and must not be treated as guaranteed findings.

The Licensee is responsible for testing the Software and determining whether it is suitable for its intended use.

Nothing in this Agreement excludes warranties or rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, punitive or consequential damages, including loss of profit, revenue, business opportunity, goodwill or anticipated savings.

Camlocus shall not be liable for losses caused by:

  • Failure of cameras, networks, servers or third-party software;
  • Incorrect configuration by the Licensee or an End Customer;
  • Failure to maintain backups;
  • Use of outdated or modified Self-Hosted Software;
  • Unlawful surveillance activities;
  • AI detection errors;
  • Internet or hosting outages outside Camlocus’s reasonable control;
  • Unauthorized access resulting from compromised Licensee credentials or infrastructure.

Camlocus’s total aggregate liability arising out of or relating to this Agreement shall not exceed:

  • For recurring services, the fees paid by the Licensee for the affected service during the 12 months preceding the event giving rise to the claim;
  • For a one-time Self-Hosted license, the amount paid for the affected license.

Nothing in this Agreement limits liability where limitation is prohibited by law, including liability for fraud, wilful misconduct or other liability that cannot legally be excluded.

18. Indemnification

The Licensee agrees to indemnify and hold harmless Camlocus, its officers, employees and contractors from third-party claims, damages, penalties, liabilities and reasonable legal costs arising from:

  • The Licensee’s or an End Customer’s unlawful surveillance activities;
  • Video footage, data or content controlled by the Licensee;
  • Violation of privacy, data-protection or third-party rights;
  • Unauthorized modifications or distribution of the Software;
  • The Licensee’s breach of this Agreement;
  • The actions of the Licensee’s End Customers, employees, users or contractors.

This obligation applies only to the extent that the claim was caused by the Licensee or persons under the Licensee’s responsibility.

19. Force Majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, government action, power failures, internet outages, hosting-provider failures, cyberattacks, labour disputes or major failures of third-party infrastructure.

The affected party must take reasonable steps to reduce the impact of the event.

20. Changes to This Agreement

Camlocus may update this Agreement to reflect changes in law, security requirements, Software functionality or business operations.

Changes will apply to new Orders from the stated effective date.

Material changes affecting recurring services may apply from the next renewal or billing period after reasonable notice.

Changes will not retroactively remove the perpetual usage rights already granted under a fully paid Self-Hosted license, except where required by law or necessary to address unlawful use, intellectual-property infringement or a serious security risk.

21. Assignment

The Licensee may not assign or transfer this Agreement or the license without prior written consent from Camlocus.

Camlocus may assign this Agreement as part of a merger, reorganization, sale of business or transfer of the relevant product or assets.

22. Order of Precedence

If documents conflict, the following order of precedence applies:

  • A separately signed agreement or Order;
  • The applicable invoice or quotation;
  • This Software License Agreement;
  • The published pricing-plan description;
  • General website or marketing content.

Specific written terms agreed between Camlocus and the Licensee take precedence over general terms.

23. Governing Law and Disputes

This Agreement is governed by the laws of the Republic of Lithuania, without regard to conflict-of-law principles.

The parties shall first attempt to resolve any dispute through good-faith negotiations.

Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Lithuania.

If the Licensee qualifies as a consumer, any mandatory consumer rights and jurisdiction rules remain unaffected.

24. General Provisions

This Agreement and the applicable Order constitute the entire agreement concerning the licensed Software.

Failure to enforce a provision does not waive the right to enforce it later.

If any provision is found invalid or unenforceable, the remaining provisions remain in effect. The invalid provision shall be interpreted or replaced as closely as legally possible to its original commercial purpose.

Section headings are provided for convenience and do not affect interpretation.

Electronic acceptance, electronic signatures and electronic Orders have the same effect as written acceptance where permitted by law.

25. Contact Information

Questions, legal notices and requests concerning this Agreement may be sent to:

Camlocus, UAB
V. Nagevičiaus g. 3
LT-08237 Vilnius
Lithuania

Email: support@camlocus.com
Website: camlocus.com