Privacy Policy
At Camlocus, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our cloud-based video surveillance and motion detection platform.
1. Information We Collect
We may collect the following types of information:
🔹 Personal Information:
- Name, email address, contact details
- Company or organization name (if applicable)
- Payment information (handled by secure third-party payment processors)
🔹 Camera and Video Data:
- Video streams, footage, and event-tagged recordings from connected cameras
- Motion detection events and metadata (location, time, device info)
🔹 Technical & Usage Data:
- IP address, device type, browser, OS
- Usage logs and activity data
2. How We Use Your Information
We use the information to:
- Provide you access to live video feeds and cloud storage
- Deliver smart features like motion alerts and event tagging
- Improve our services, system security, and customer support
- Process payments and manage your subscriptions
- Send service-related notifications or updates
3. Data Security and Storage
- All video and personal data are securely stored using encryption technologies.
- Access is limited to authorized personnel only.
- We continuously monitor and enhance our security practices to protect against unauthorized access, data loss, or breaches.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. Data may only be shared with:
- Cloud hosting and payment partners (bound by strict data protection agreements)
- Law enforcement or legal entities when required by law
- In the case of business mergers or acquisitions (you will be notified)
5. Data Retention
- Video footage is stored according to your selected subscription plan.
- Personal data is retained only as long as necessary for service provision or legal compliance.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data
- Request restriction or object to processing
- Withdraw consent at any time (where applicable)
- Request a copy of your data in a portable format
For any of these requests, email us at support@camlocus.com.
7. Cookies and Tracking
We use cookies to:
- Provide core functionality
- Analyze usage
- Personalize your experience
You can control cookie preferences via your browser settings.
8. GDPR Compliance
If you are a resident of the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you additional rights.
Legal Bases for Processing Your Data:
We process your data under these legal grounds:
Contractual Necessity – to provide the services you signed up for
Consent – when you have given us permission (you may withdraw at any time)
Legitimate Interest – to improve services, prevent fraud, or secure our systems
Legal Obligation – to comply with applicable laws and regulations
International Data Transfers:
Your data may be transferred outside the EEA (e.g., to cloud servers). When this happens, we ensure appropriate safeguards like:
- Data processing agreements
- Standard contractual clauses approved by the European Commission
- Adequate data protection certifications
Your GDPR Rights:
- Right to Access
- Right to Rectification
- Right to Erasure (“Right to be Forgotten”)
- Right to Restriction of Processing
- Right to Data Portability
- Right to Object
- Right to lodge a complaint with your local Data Protection Authority
To exercise your GDPR rights, contact: support@camlocus.com
9. Third-Party Links
Our website or app may contain links to external websites. Camlocus is not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the new effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: support@camlocus.com
Camlocus — Your Privacy, Our Commitment
We’re dedicated to protecting your data and your trust.